Every guest message, already written.
Friendly, ready-to-send messages for every stage of a stay, from booking to review. Copy, add your details, send. Sound like a five-star host without typing the same thing twice.
Digital download · from €7,99 · no shipping
7 colour palettes includedTap a colour to see this whole page, and the messages, in it.
Showing: Crinlo · See every palette
A sample of the real messages. Tap a stage, type a name, and copy any message to try it.
The right words at every step
Messages are grouped by the six moments guests hear from you, so the right one is always easy to find.
Ready-written messages you copy, paste and send
No app to install and nothing to learn. You get the words, fill in your details once, and reuse them for every guest.
A library of guest messages
An editable document of plain-text messages for every moment of a stay: confirmations, check-in details, reminders, replies to problems and review requests.
- Sorted by stage, booking to review
- [Brackets] show what to fill in
- Short, warm and easy to read on a phone
Anywhere you talk to guests
The messages are plain text, so they paste straight into any inbox or chat app.
Set it and forget it: load your check-in and check-out messages into Airbnb’s scheduled messages once and they go out on their own for every booking. The setup guide shows you how.
Hosts who’d rather not type it twice
Whether you host one spare room or run several homes, the messages give you a clear, friendly voice without the effort.
- New hosts who want to get it right
- Busy hosts with more than one place
- Co-hosts and teams who need one voice
- Hosts writing in their second language
Written to follow booking-platform rules: no requests for payment or contact outside the platform. Always check your local rules and your platform’s policies.
Why hosts love having the words ready
Everything in one place
Every stage of a stay and every awkward moment, sorted in order, so the right message is always easy to find.
One friendly voice
Warm, short, consistent messages that sound like you on a good day, whoever on your team sends them.
Better reviews
Clear check-in details mean fewer confused guests, calm replies settle problems, and a well-timed request brings in more reviews.
Fill in once, reuse forever
Add your times, codes and tips once. After that, every guest gets the same polished message in seconds.
Automate it on Airbnb
Load your key messages into Airbnb’s scheduled messages and quick replies, and they go out on their own. The setup guide shows you how.
Pairs with your guest book
The messages point guests to your welcome guide, so they find answers before they message you.
Three kits, one friendly voice
Start with the everyday messages or get every reply, even for the awkward moments. Each kit includes everything in the one before.
From checkout to your first message
Buy and download
Pay at checkout and get your files by download link.
Fill in the blanks
Add your check-in time, codes and tips once. Every [bracket] shows you what to change.
Copy and send
Paste into your booking app’s saved or scheduled messages, or send by text or WhatsApp.
Compare the kits
| Feature | The Quick Replies | The Smooth Stay | The Five-Star Host |
|---|---|---|---|
| Price | €7,99 | €12,99 | €19,99 |
| Best for | New hosts and one property | Most hosts | Busy hosts, co-hosts and several properties |
| Messages | 15 | 35 | 60 |
| Problem replies | None | Broken items, cleaning, door trouble, changes | All of those, plus noise, damage, refunds, power and heating |
| Reviews | Review request and thank you | Review request and thank you | Replies for 5-star, 4-star and critical reviews |
| Extras | Start here guide | Local tips and trip-type messages | Seasonal greetings and return-guest messages |
Customer reviews
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Quick answers
What exactly do I get?
An editable document of ready-written guest messages, sorted by stage from booking to review, plus a setup guide. You copy a message, fill in the [brackets] and send it.
Which apps does it work with?
The messages are plain text, so you can paste them into Airbnb, Booking.com, Vrbo, email, text messages or WhatsApp.
Can I send them automatically?
Yes, on Airbnb. Add your messages to scheduled messages and quick replies once and they send on their own for every booking. The setup guide walks you through it.
Do the messages follow Airbnb’s rules?
Yes. They never ask guests to pay or get in touch outside the booking platform. Always check your platform’s policies and local rules too.
What format are the files?
Editable Word (.docx) files: one message kit and one Airbnb setup guide. They open in Microsoft Word, and for free in Google Docs (upload to Google Drive, then open) and Apple Pages.
How do I get my files?
Replace this with how your download app delivers files.
Never stare at a blank message again
Pick your kit, download, and have the right words ready for every guest.
Choose your kitYour messages, your colours.
Every Message Kit comes in all 7 colour palettes. The messages stay the same; the pages, headings and highlights take your colours. Tap one to see it.
- All 7 palettes in every download, at no extra cost
- The [brackets] to fill in stand out in every palette
- Use a different one for each property if you like